Refund & Cancellation Policy

Overview

Content Filter AI (“we”, “us”), a product by MOQ Automation, is a digital software as a service (SaaS). Access to scans and credits is delivered to your account instantly after payment. This policy explains our stance on refunds and how cancellation works.

Refunds

Because this is a digital service that is delivered and usable immediately, all payments are final and non-refundable. This applies to both monthly subscriptions and one time credit top ups. We do not provide refunds for unused scans, unused credits, or partially used billing periods.

The only exceptions are where a refund is required by applicable law, or where you were charged in genuine error (for example, a duplicate charge). In those cases, contact us and we will review and resolve it.

Cancellation

You can cancel your subscription at any time from your account billing page. There is no cancellation fee and no lock in.

• Cancelling stops all future renewals and charges.
• You keep access to your paid plan until the end of the billing period you already paid for.
• Top-up credits you have purchased stay in your account and do not expire. Plan credits stay valid for 60 days after they are added.

Free trial

New accounts start with free scans so you can try the service before paying. We recommend using the free scans first to make sure Content Filter AI fits your needs.

Ownership

Content Filter AI is owned and operated by MOQ Automation, which provides support for this service.

Payments made with an international card are processed by our online resellerPaddle.com. Paddle.com is the Merchant of Record for those orders: it handles the payment, sales tax and VAT, receipts, and billing questions and refund requests for those orders. Payments made with a Pakistani card through Safepay are processed by MOQ Automation.

Contact

Questions about a payment, a charge, or cancellation? Get in touch and we will help.